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Well, you truly do get what you pay for! Here's my story:On 06/29/09 I purchased this computer here at overstock. To their credit (or UPS's) it arrived slightly ahead of scheduled delivery. I plugged the computer in at 5pm, and began configuring it. Less than 6 hours later, the computer turned itself off, and died. Nothing I could do would restart it.I returned the PC and was sent a new (refurbed) unit.New unit arrived today 7/16/09. As I took it out of the box, there was something OBVIOUSLY clunking around loose, within the computer. My first thought was; put it back in the box, immediately. I continued to remove the PC and hook it up. The first screen I got upon turning on the monitor:"Windows could not start because the following is missing or corrupt<WINDOWS ROOT>\system 32\hal.dllPlease re-install a copy of the above"I dialed overstock.com and briefly (and calmly) explained the situation. To my surprise, the operator said "this is completely unacceptable...we'd like to offer a full refund".So, tomorrow it gets re-boxed and heads back to them. No money out of my pocket, but 2 weeks of delays and missed deadlines on my part. Yes, I'm unhappy.Thankfully, overstock was easy to deal with and accomodating. Will I ever purchase from them again, perhaps...just not a refurbed computer!!
The items must arrive at our warehouse within 30 days of purchase. You must return items in their original condition to qualify for a full refund. We will issue a partial refund of up to 70 percent if returned items have been opened, used, or returned late. More details
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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