Customer Service was great. I previously ordered a different style phone that just didn't work. It was my first smart phone. So I went with this one. I wanted the Beats Audio. I really like the sound. All in all it is good phone, I had a couple of issues with dropped calls and one where I called someone and they couldn't hear me. These were isolated instances so far, and could have been my carrier. I am still waiting to see how it performs consistently for the most part, so far so good. The picture quality isn't bad. It has picked up Wi-Fi spots with no hesitation, so you save on internet usage. I would rate this as excellent. The reason I didn't is because of the capacity of the newer phones, will obviously give you more perks. I wanted something that I can use and enjoy without putting a down payment on something that will eventually either be outdated or break. This phone has met those needs and surprisingly more than I anticipated. Once again, customer service made this possible, Thank you.