Very happy with my new laptop. starts up in under 10 seconds, runs relatively demanding programs with ease, and looks pretty sharp. Windows 8 is a little weird at first, but it grew on me. Great buy overall.
- How did the image on site compare with the actual product? very well
- Was the product free of any manufacturer defects? oh yes
- Please tell us about the quality of the product. great
I got my laptop in the mail and used it for two weeks before the hard drive crashed. Overstock's customer service wasn't helpful in the least (couldn't even email HP a copy my my reciept to verify my warranty!). I've been without a computer for two weeks now waiting for HP and Overstock to make it right. I can't recommend a product that doesn't last and that customer service won't fix.
Product arrived running on Windows 7 instead of Windows 8. Could not return product as I needed it for a class. Overstock offered to send a Windows 8 Disk from refurbisher, but contacted me again and told me they actually couldn't get one. Offered a 50$ partial refund for the OS discrepancy. I accepted. Windows 7 on computer was not verified. Computer did not come with an activation key. Contacted Overstock and asked for key. Customer rep told me she'd get it from refurbisher and send it. Then she contacted me back and told me she couldn't do it and reminded me about my partial refund (like it would cover the new product key issue). My options are to return the computer (can't, as my material for a computer-based class is on it) or spend 150 on a product key. 50$ partial refund. 150$ product key. You do the math. While I understand Overstock works with outside vendors, they need to make things right when their vendors mess up. Don't buy unless you want to pick up a tab for the vendor's mistake.
It was with more than a little trepidation that I ordered this refurbished laptop. So far, my fears were groundless. It looks and works like new. Shortly after receiving my "new" laptop a lightning strike fried my PC along with various other electronics. There were surge protectors on everything but the laptop. The surge protectors were fried too. The laptop is fine.
I have really enjoyed this computer; before ordering this have previously used dell computers but really like the HP; very fast internet and not so easy to use in so far as I'm not a technically inclined person. Still haven't figured it all out but this is a very nice computer for the price.
- How did the image on site compare with the actual product? great
- Was the product free of any manufacturer defects? yes
- Please tell us about the quality of the product. Very high quality looked brand new no scratches