Arrived dirty. the front bezel around the LCD is cracked in 2 places and the bottom portion is bowed out. Noticeable color fading on latch button (half of it is black while the other side is still silver). It is wrapped in some sticker which I am guessing to hide noticeable fading due to oily palms. I do not want to remove just because I am afraid what it looks like. I have purchased numerous refurbed laptops in the past and this is by far the worst of the lot. Thank god I purchased the extra warranty because this will be going back asap. O, do you even spot check these orders? This looks like my 14 yr old nephew wanna be techie worked on this. I guess I cannot complain too much as because of the price. Lesson learned. You get what you paid for.