Perfect product for a teenagers first computer. Very Satisfied.
Not the best refurb item. Will be buying insurance to replace. Disappointed that it did not have a webcam as shown and stated in description. computer is fast and lightweight so we decided to keep it.
I've had it for about a month and its worked flawlessly.
The laptop shipped to my friend without a battery or a webcam. I notified customer support, and they refunded me the cost of a new battery. I didn't care much about the webcam because in my experience laptop webcams are crap anyways :) Happy customer here.
If you're not looking to get what you see on the picture, this laptop is fine. Since this product has no webcam I say get the dell for about the same price instead. The only reason I bought this HP instead of the dell was because of the webcam. It was the deciding factor for me, normally I would always choose a dell. When I got the package and found that there was no webcam I was pissed!
The items must arrive at our warehouse within 30 days of purchase. You must return items in their original condition to qualify for a full refund. We will issue a partial refund of up to 70 percent if returned items have been opened, used, or returned late. More details
Our standard shipping method is ground shipping. We also offer expedited shipping for most items. Your final shipping cost and estimated delivery timeframe will be available at checkout.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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