This computer was packaged as if it were new. Included was a document explaining the refurbishing process and listing all of the tests it "passed." Each component was either wrapped or contained in plastic, and some were also in their own boxes (the keyboard and mouse). Here are some details that I would want to know if I were considering buying it: 1. It is NOT a tower; I believe it's meant to sit horizontally. I'm sure you can use it vertically if you want. But the design is horizontal and the DVD drive is oriented that way. It's a small form factor computer, which means it's not as large as most. Very nice size! 2. The box actually states that the hard drive is 1.5 GB, which is, I assume, why the description on Overstock lists that. This IS an error, the hard drive is 1.5 TB. 3. The keyboard and mouse included with the unit I purchased are an off-brand -- iMicro. The keyboard has a smaller backspace button and may have some other less-than-convenient features. I made my son take it and kept the keyboard I had with the computer I passed to my son. The mouse seems to work okay. But if you're expecting a name brand (as I would with an HP computer) you might be disappointed. I don't know if this is true for all of these; maybe when it was refurbished they had to replace the originals for some reason, I don't know. 4. This computer does not appear to have WiFi -- it certainly doesn't have an antenna. It doesn't advertise WiFi, and I don't need it since I'm right next to the router and a wired Ethernet connection is faster anyway. I'm just pointing this out for those who didn't read the fine print. 5. The other thing lacking is an HDMI port. It has VGA. It does have traditional ports for non-USB mouse and keyboard, though the mouse and keyboard included were of the USB variety. The computer has 10 USB ports so you won't be scrambling to find a place to plug in your camera. I am very happy with this purchase, and also with the quick turn-around time. Free shipping and a holiday weekend and I still think it only took 2-3 business days to get here.
Bought this to replace previous purchase that crashed. Overstock gave me full credit for the return and even paid the return shipping charges. This one has more memory and cost a little bit more (my choice). Been buying from Overstock for quite awhile and will continue, darned good people to deal with.
- How did the image on site compare with the actual product? Image looks like Tower - Product is Desktop
- Was the product free of any manufacturer defects? yes
- Please tell us about the quality of the product. Looks new
I have had this PC for less than a month. It arrived clean and packaged well. I plugged it in and it started working, you must remember it has been reconditioned and has no extra software included. Windows 7 started up cleanly and the system a asked for owner information. I don't know if it will connect to WIFI, because I connected it directly to my router and have downloaded several programs without a hitch. One review said it could be used horizontally or vertically. Mine has feet to be used sitting flat. No feet on the side to sit vertical, so I sat mine flat on my desk. It is surprisingly quiet sitting there. All in a all the machine appears to be extremely solid in operation and mechanically. I am very happy with my purchase.
Hadn't purchased from overstock.com in long time because I frankly forgot the good deals I had had a few years back. Have been more than satisfied by this purchase. PC came quickly and was packed carefully. Tracking was helpful as were updates. Price paid was fair. Have been using the PC for over 4 months w/o any problems. Will purchase more from overstock.com in the future. In fact I ordered another PC for my wife today.
The computer and price is great. Customer service at Overstock is great. I was about to buy an 8 GB, 1.0 TB, Windows 8 HP computer and 20 HP monitor at Sams. This computer is faster, had 1.5 TB and is loaded with Windows 7. I really did not want Windows 8. Plus, my previous experience with factory reconditioned hardware is good, and the package with an Asus 20 monitor and extended warranty on both cost less than the computer from Sams. If you are lucky you will have no problems and a great deal. I was not lucky. The first computer would not recognize the product code (changed during reconditioning) to validate the Windows 7 software. I spent a LOT of time with both HP and Microsoft (a long story). I should have called Overstock first. The customer rep arranged for a replacement computer to be sent the next day to swap for mine. An easy process. The second computer worked fine, except the DVD drive did not work. I called Overstock first, their tech rep confirmed that the DVD was not working but I had to go through Joy Systems, who actually does the refurbishing, to get a replacement. It took a 50 minute wait to get to a very good tech rep who gave me a choice of another full computer swap or just swapping the DVD, which I chose since the computer works great. I was not done yet. The new DVD arrived without the bolts on the side to keep the DVD in place. Overstock offered to pay for them, but I got them for free at a local computer repair place. Bottom line. Joy Systems has a quality control problem. I was persistent, had time the to spend and still feel I got a good deal for a good computer. p.s. Not obvious from photo, but computer is designed to sit horizontally, but works both ways.
It seems that Overstock is now distributing very faulty PCs. Take a look at the dates of the comments. Many recent dates saying the same thing that these PCs are faulty. I unpacked the computer and after entering the Windows key code, I got the Blue Screen of Death 3 times. What a waste of time and effort. I do not know who Overstock I using as refurbisher of these machines, but they seriously need to review their work or get a new supplier.
Received this computer with a counterfeit Windows 7 operating system, and many of the programs will not run. Reported to overstock and have yet to hear back. Hoping to get this issue resolved. Need a new authentic operating system with Key!
Computer worked great right out of the box--was shipped promptly. When it arrived it was well packaged, looked like a new computer. No scratches or dings on the case. After 20 days it continues to operate like the day we received it. Only has windows loaded on it, no "bloatware" which was a real plus. Only problem, the power cord was defective, but it was quickly replaced.
Our old Compaq died last Xmas for no reason ( maybe an overload) power supply smoked motherboard fried so we needed a desktop for the business urgently however, windows 8 is not user friendly and not software friendly so we started shopping around, we found this one to be the best bang for the buck, it's fast, it has enough memory and the hard drive also was the biggest from all that we found, and also it was still windows 7 which means that we could transfer all the software and everything would work and we'd be back in business again, sure enough the wait was well worth it, that's all the complain if any that I would point out but we blamed it on the weather, in short, we might buy another one very soon and hope it comes with the same quality as this first one. Thanks Overstock!
It looks like a new unit and works quite well. I bought this computer to run my security cameras but it runs so well and fast I use it for other things as well including online games. I agree with other reviews that the mouse and keyboard do not appear to be on par with the quality of the computer but I was not buying those, my interest was the computer. I have this computer running 24/7 monitoring the cameras plus surfing the net and doing some gaming...so far so good.
Arrived on time, packaging was good, no damage to anything. The computer was easy to setup and run. I added a monitor to the computer and it has worked very well. The computer is much faster than the laptop we replaced. Would recommend this computer to anyone who is surfing the web, shopping, etc.
I have no problem recommending Overstock to my friends. The computer is awesome and the customer service can't be beat. They will do everything in their power to satisfy you as a customer. Any time I have dealt with customer service I find that they are outstanding and like no other.
I've had this computer for 3 weeks and so far I'm totally satisfied. My Grandson helped me set it up and transfer my files over from the old computer. I've uploaded some extra software and everything has worked as advertised. This is a faster computer than my wife and I are used to and we are amazed and pleasantly surprised. If we hadn't gotten such a good deal on it we would have had to settle for much less. I have never considered a refurbished computer but I know about Overstock's good Customer Service so I decided to take a chance. So far this computer has performed like a new one.
I have being using the computer for about 2 weeks now. For the price it is hard to beat. It is very quiet and very fast. I installed Windows server 2008 and virtual box on it and it works great. The only down side is the keyboard and mouse feel cheap. That is no big deal as I have extra ones that I can use.