I purchased the Compaq computer and I wanted to make disc to back up my files/folders and make a back up disc for Win 7 (because Microsoft does not send back up disc out). When I pushed in the chrome button, the disc door would not open, I went onto start, computer and noticed that it wasn't even listed as being on the computer. I called Overstock and told the Gentleman what I did and tried and he sent me out a new disc driver. I received, tried it and everything worked like it should. I made back up disc for everything on it.

• How did the image on site compare with the actual product? The same
• Was the product free of any manufacturer defects? Yes
• Please tell us about the quality of the product. It works!