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Sent item back at our expense for an exchange $. After 2 weeks and 2 phone calls we found out it was out of stock at the warehouse, but no one bothered to let us know. After we called and they tracked it, we did received a refund for the item but not for our cost of mailing the return.
I was excited to get this, and to get some space back on my countertop. I was replacing a small 13 inch tv. I was installing this myself as I am a widow, I followed directions exactly and used the template in the package. EXTREMELY disappointed to later find the template was WRONG!! After drilling the holes, I realized I had to make my own template. Caused much wasted time!!! After FINALLY installing , was disappointed to see the picture is not clear!!! AFter the hours of work I put in, I was not about to return item.....but remain extremely disappointed.
The items must arrive at our warehouse within 30 days of purchase. You must return items in their original condition to qualify for a full refund. We will issue a partial refund of up to 70 percent if returned items have been opened, used, or returned late.
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Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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