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The monitor was in perfect condition I think it might have been brand new. The keyboard and mouse were brand new I was not expecting that. All of the cords and software where there as well and in perfect condition. The computer is fast and in good shape BUT an error comes up in the control panel. You are not able to change any settings due to this. I called and got a replacement right away and Overstock customer service was great and fast. However the next computer HAD THE SAME ISSUE! This might be an issue with refurbished models I am not sure as this is the first time I have purchased one. I bought this for my mom and she only uses it for emails and web so we just decided to keep it since it works well and so far has not effected her from doing simple task. However if we need to use the control panel we will have to take it in to get fixed since Overstock does not offer any type of help with internal computer issues. Hopefully this will not be an issue moving forward. Other than that great deal for simple use.
Even though the product was refurbished I would expect the product to at least work during the initial setup. Called overstock and they said they would ship a new monitor and cables out to see if that would fix the problem. Waiting to receive the new cables and monitor to see if that fixes the problem.
Leaves our warehouse in 1-3 business days. *
The items must arrive at our warehouse within 30 days of purchase. You must return items in their original condition to qualify for a full refund. We will issue a partial refund of up to 70 percent if returned items have been opened, used, or returned late. More details
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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