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This laptop is very nice and works great. It came with very limited software, other than the OS and backup recovery software which was pre-installed. That means that I didn't get a lot of "junk" software I had to remove, but I did have to find my own software for the CD-RW and DVD-ROM, etc. Two years ago, I bught this same model from Dell Outlet for about half the retail price. This laptop from Overstock cost about half of THAT one (about 25% of the original price). Because the price was so low, the other software that I added was affordable. If you're looking for a laptop that you can completely customize with the software YOU want, this may just be the right one for you. It definitely was for me.
The laptop arrived on time and I haven't had any issues. I may purchase more RAM so it is faster.
I ordered this laptop as a birthday gift for my son. Can you imagine his disappointment when the machine arrived broken? Would not start up past a black screen and an error message. I will not order from Overstock again. I even joined Club O, but of course, they don't refund that fee.
Usually refurbished is a good thing. It usually means the manufatcturer really checked it to make sure all the functions work, ports are in good working condition, etc. This is of no fault to Overstock, but perhaps they should consider the vendor they are using. My refurbished laptop was heavily used before I got it. The wifi switch was broken and the driver had not been installed for the witfi card. I was able to fix it myself (voiding the warranty) but I had the know-how. If I were a normal average consumer, I would have had to send it back for another one that 'worked.' Also the USB ports were heavily used and connections are not tight.
The items must arrive at our warehouse within 30 days of purchase. You must return items in their original condition to qualify for a full refund. We will issue a partial refund of up to 70 percent if returned items have been opened, used, or returned late. More details
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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