I was looking to replace my wife's aging Compaq running XP service-pack 0 and this seemed to fit the bill. I use Dell Latitudes for my work so I'm familiar with the product.
The product arrived 3 days later than promised. When I opened the box I discovered it was lacking a power brick and was not the model in the offer. The offer was for a D630 and I was shipped a D620. Contacting customer service was a nightmare -- don't ever call the 1-800 number. I was told the D630s were out of stock and the D620s listed for $50 more (made no sense); nonetheless I received a $20 refund for the inconvenience. After 3 days Customer Service located a power brick and a week later I was up and running.
The D620 certainly is adequate for my wife's needs and the laptop runs fine. I had no difficulty getting the OS initialized and registered.
However, this experience demonstrates a lack of customer focus and I doubt I'll be ordering another from Overstock.com.
How did the image on site compare with the actual product? Product was listed as D630. I was shipped a D620
Was the product free of any manufacturer defects? Product was shipped lacking a power brick
Please tell us about the quality of the product. Product arrived in fair-to-good condition with obvious keyboard wear, a grotty-looking vendor logo but no functional defects
I realize there is a risk when purchasing a refurbished product but one would assume that if the product has been refurbished by a reputable company it would work almost like new. This is not the case with the laptop I purchased. The machine ran slowly from day one and I have had to re-install the operating system twice after contacting Dell support. I have not bothered using it for the past month and have resorted to just using my iPhone.
I am very satisfied by the overall quality of this laptop. Easy layout keyboard and I like the size of the screen at 14.1" Any bigger and it would be too bulky. The only negative I have is that is the lack of additional downloads eg. Word etc. However at the price a very good buy
How did the image on site compare with the actual product? Accurate
Was the product free of any manufacturer defects? Yes
Please tell us about the quality of the product. . Very happy with the product
The only issue I have with this is I couldn't track it. An I tried to talk to a few people and couldn't a strait answer. I just wish y,all would be more willing to communicate with your costmers and let us know what is really happeing to our shipment. an not be worried if we r going to get it on time . Thanks lisa
Thank you kmeade for the opportunity to help you with your question about the Dell Latitude D630 2.0GHz 2GB 80GB 14.1" Laptop (Refurbished). The Lap Top Computer does burn CD's. Thank you for the question and thank you for shopping Overstock.com.overstockcustomercare1 on May 23, 2013
Hello, cnc816425. Hope your day is going well. Yes, this item includes, "Sigmatel 9205 High Definition audio codec w/built-in speaker." Thank you for shopping with us and please feel free to contact us again with any further questions.
overstockcustomercare1 on May 9, 2013
does it have a webcam?
and do u ship to Ghana, Africa if I buy it online w/my credit card from the U.S.?1cdmorgan on Apr 15, 2013Please enter a valid question.Answer This Question
Unfortunately no 1cdmorgan, this laptop doesn't have a webcam. If you are located in the U.S. and would like us to ship an order to an international recipient, you must use our International Checkout. Visit the international section of our website and select the destination country to shop for items available for delivery to that country. You will receive a guaranteed order total for your international order, including all customs tariffs, taxes and international shipping charges while paying in USD and using a U.S. credit card. Please let us know if you have any further question.overstockcustomercare1 on Apr 17, 2013
Does it have true WiFi or does it only have infrared for connecting to internet and wireless printer?gsnauck on Apr 12, 2013Please enter a valid question.Answer This Question
Hi gsnauck, the networking is true Wi-Fi 802.11a/g Wireless Networking for connecting to the internet and wireless printers. Please feel free to contact us again with any further questions.overstockcustomercare1 on Apr 17, 2013
Thank you for the question 2als. This does not have a webcam. We have this laptop with a camera, 14892317. Have a great day.overstockcustomercare1 on Apr 8, 2013
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