First of all, it wouldn't connect to a wireless service. Right away I had to replace the wireless card. When my friend opened the computer to check it out, he discovered that it had only ONE GB of memory, not 2 GB as the product was described, not a huge problem as I was expanding the memory anyway. Be warned to make sure the product has all of the specs as advertised. If you aren't computer savvy, I recommend you have someone knowledgeable to help you check over it. Expect a multitude of automatic Windows updates and patches to download once you activate the OS. Mine installed over 200. I rated this a good deal overall, because Dell makes a quality product. After all, it is a USED laptop. You should expect to have to put a little more money into it for upgrades/replacements. The two problems I had with it were minor and easily fixed. So far, I'm very pleased with the computer's performance.