I have used OS many times and never had a problem,I dont realy have one now. Cell phone arrived with all parts loose in the box (refurb) back media clip was damaged and the wrong CD for phone enclosed. Would not charge so whole thing was a complete flop. But OS were great and fixed the return for me.sadly I bought the last one so had to re-order a different one. First time been let down,love OS and will continue to use them.
I ordered this phone last week and they sent me the wrong one. I got a Blackberry 8300(which is cheaper and doesn't have WiFi) not a Blackberry 8320 Titanium. I was disappointed. But the person at the costumer care chat was really helpful