I ordered this phone to use with T-mobile. The first phone I received was damaged, but I spoke to someone in customer service right away and they sent a new one over within two days! I am a student and always on the go, so I wanted a Blackberry mainly to store my personal data (calendar, tasks, address book) from Outlook. However, I didn't realize that the Desktop Manager software didn't come with the phone, so I had to find a website where I could download a version compatible with Windows Vista. The phone has pretty good audio quality, but the ring tones are limited; the same goes for the wallpaper selections and user interfaces. The phone charges pretty fast (within 1.5 hours). However, I still haven't figured out how to acess T-zones with the phone. I wish the phone had a camera option, and I am not sure how and/or if I can store personal pictures onto the device. Overall, I would give this phone 3 stars... it's not the most updated Blackberry verison out there, but it fits my needs for now.