I ordered and consequently received 2 identical phones (different colors). One of them is outright defective and unusable, the other one took me two hours to program just a few names in the address book. Besides that it is very complicated to receive a phone call as well as to make a call. The instruction manual is not much of a help - it is written in very small tiny letters and doesn't really guide you step-by-step how to use this phone. Overall "Thanks but no thanks"