Acer Aspire T690 Desktop Computer (Refurbished)

Rating

I had a problem setting up the computer out of the box - bad system image in the hard drive. Customer service at Acer was a disaster. I returned the product to Overstock (for an exchange) - your customer service and promptness to address the issue was excellent (6 stars). The new unit also had a problem with hard drive partitioning. I am a sophisticated computer user and I am almost sure I could have solved the problem at my office if I had proper support and information from technical support. But because of very poor customer service a return to Acer, again, was the proposed solution. The lack of cooperation at Acer is why the computer is being returned for service. I will be glad to continue to do business at Overstock.com; your response to the problem was exemplary. But I will not do business with Acer again.

• How often do you shop at Overstock.com? Few times a year
• Are you a Club O Member? No

Rating

Smoth sale and fast shipping as usual, inexpensive computer But all you need for basic operations . Thank You

• How often do you shop at Overstock.com? Monthly
• Are you a Club O Member? No

Rating

I sent back the first Acer because the sound card only worked from the front imputs. The replacement Computer sound card worked from the front and the rear for about 1 week then both went out. Even though it has several expansion slots it does not provide cabeling or power for more the 1 hard drive and 1 DVD,

• How often do you shop at Overstock.com? Few times a year
• Are you a Club O Member? No

Rating

This was my first purchase from overstock and it couldnt have gone any better. item arrived earlier than expected and right out of the box performed flawlessly. a month later everything is still running perfectly. i will definatley purchase other products like this from overstock in the future..

• How often do you shop at Overstock.com? First time
• Are you a Club O Member? No

Rating

Actually the computer is great it is getting all the hardware and software to work. As I added drivers for printer and broadband the problems began. The two main issues : DVD/ RW conflict with Vista. Once you start adding peripherls the DVD/CD is not responsve. Also could not get on line with lan connection., had to install a PCI card. Have a return authorization to send back to Acer since it is still under warranty. Hopefully they will correct all the compatibility issues.

• How often do you shop at Overstock.com? Monthly
• Are you a Club O Member? No