I purchased this product, not minding that it was refurbished since I've purchased refurbs before with great results. Unfortunately this wasn't one of them. From the day I pulled it out of the box, the bobbin thread knotted horribly and no amount of fiddling with the needle or bobbin thread tension could fix it. I contacted the company that holds the warranty and BUYER BEWARE: they're tech support hours are only from 9-3:30PM. So, unless you're retired, or a stay at home individual, you're never going to get tech help. Not to mention that I had to email them to get the number since it's not provided in the owner's manual AT ALL.I come from a family of sewers and know my way around a sewing machine but I've never been so frustrated or disappointed with a product in my life. I could do more even and consistent stitches by hand than this machine could do after FIVE DAYS of messing with it to make it work. My advice, steer clear and purchase a Singer, Brother or Huskvarna (sp).