I have always used Brother products. When I started looking for an embroidery machine, the refurbished HE-1 through Overstock popped up in my search engine. After doing some research, I decided to give it a try since it was well below my budget and seemed like it would be perfect to fit my needs. It arrived in original Brother packaging. I opened it and all original accessories were included and contained everything you'll need to monogram/embroider right away. I unpacked the machine from the box and it appears brand new, no signs of use at all! I read through the quick start guide and monogrammed within 15 minutes of opening the box. I have now been using my machine for about 2 weeks and I absolutely love it! I've purchased some monogram fonts from a website and purchased disks with embroidery designs and have been having a blast making art smocks, swimsuits, sweatshirts, towels, and more! I would recommend the refurbished Brother he-1 to anyone looking for a basic, easy to use, personal machine.
I love it, the only thing that didn't work is the automatic needle threader. I did get the insurance on it, but I don't want to take it in for something so minor. If the automatic needle threader worked, I would rate it perfect. I am so glad I am able to use this with my Mac computer. Everyone said I would need Windows, but I don't. It works perfectly fine, I can buy designs from etsy or the internet, and transfer to the embroidery machine with my Mac no problem. It was such a good price, I couldn't pass it up. I think it's the same as the PE500, just a different name because some were sold the QVC - but I'm not sure about that. Love it! Rated 4 stars instead of 5 just because of needle threader. I can easily do it manually, but when you are changing threads a lot, the auto threader makes it go so much quicker. We use this in our children't clothing store.
Read the manual and you are ready to go. Easily connects to the computer for transferring designs. Super easy to wind bobbins, automatic needle threader and automatic bobbin thread catch. Highly recommend for any home venturer. Only embroiders, does not sew.
I have been sewing for many years and purchased this as an intro. to embroidery machine. I am pleased with the quality of the machine, and the embroidery. Easy to use, and comes with everything you need to get started. It is relatively easy to move the fabric if you want to embroider words longer than the 4" space.