i bought this machine about 10 months ago, and i have worked that machine about as hard as you could work it. i quilt, and i've made several quilts since i got this machine. overall, i really love it. it's small, it's lightweight, it's portable. it's easy to use.
BUT...
i realized i was having some tension problems, like other people have mentioned, so i decided to take it in to get a tune up. the place i took it to gave a free estimate, and they said the timing was off. they wanted to charge me almost what i paid for this machine to fix it, and that didn't sit well with me. when i told that to the guy at the repair shop, he said that the problem was that this machine has plastic gears. you mix plastic gears with heavy materials (quilting), then you're going to have problems.
thankfully, i got the 2 year replacement plan, so i'm getting a full refund, and i just ordered another machine.
the thing is, even with that pretty big issue, i have used it for 10 months with no problems until now. so i ordered the next one up - the CE5500. we'll see how that one does.
i've never had a fancy machine, so i really don't know how this compares. all i know is that at this point i'm not prepared to pay the big bucks for a fancy machine.
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