I'd give this a ten out of five! If you plan on ordering online from this site, definitely invest in the O Club membership- it'll pay for itself and then some. It adds up so fast, you won't believe it when they suddenly ask if you want to take a hefty sum off an order, due to your O Club savings. I've gotten free shipping and have been rebated enough in just a couple of months to get a floor lamp at half price. And that was with using my own credit card! Fantastic program!