I was treated as rudely as could be by a Totes representative when I tried to arrange the boots return. The second representative was helpful in that he informed me that I would have to go through Overstock as per their instructions. It would have been helpful to have that piece of information inside the box instead of the instructions to contact Totes. The Overstock representative was really helpful, and I had a return label within minutes, and a refund within 10 days. If you want these boots, order a size larger or you'll be disappointed.
How did the color on site compare with the actual product? okay
Please tell us about the quality of the product. okay
How accurate was the sizing? Size too small, even though it was marked a 10, it was a 9
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