I placed two orders with Overstock and each one had a problem.
In this case, I was sent the wrong item. These things happen, however, the return process was byzantine and opaque. Because I had shipped them to a second address, once I initiated a return, ups started showing up at their house before I had been issued a return label. Why do return labels take so much time? Why not just give instructions for what to write on the package? In addition, while polite, the people helping by email and chat seemed to not be paying attention to what I needed. I received email saying they had received my request for a return of something I never ordered or received. In chat, they seemed like they were not even reading what I was writing. IsOverstock paying its staff enough for them to care at all?
I wanted a lightweight scarf to wear for dressing up. Some reviews indicated that the scarf was too thin. I didn't buy this scarf to wear outside on a cold winter day with a parka. Additionally, who needs all the extra BULK around their neck? I like the pattern and color as well. It really dresses up a basic black dress and the weight of the material has a nice drape as well. Besides that - it was cheap!
Soft, medium weight wool. Not sheer but not so thick you cannot twist it into shape around neck. Cannot see through it. I was extremely pleased about the weight, color and quality. Not scratchy, either, and I have sensitive skin. I'd buy one in every color. Very pretty.
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