i placed a order then ups shipped it back to them that took a week. they place another order in for me yet it didn't ship out of the warehouse that took another 4 days. i am very unsatisfied about this because the boots are for work my feet has been freezing because i place this order with my last $50 expecting to get them in 3 days before i started back work. only thing im glad about is they returned my money. i would not order these boots if i where u!! its full of you know what!!!