I mostly love this bag, but have a few small complaints. Loves--sturdy (not flop over soft) backpack style, roomy, durable, eye-catching cute! Complaints--the buckles on the shoulder straps are rectangular with very pointed edges. They dig into your shoulders and hips, which can be unpleasant if you have the bag on for any length of time. The lining seems to be rather flimsy-I'm betting it's going to tear soon. And lastly, I would love a interior clip for your keys. Right now I have a carabiner clip on the outside loop so I can find my keys quickly. But I don't regret this purchase, and I even plan to buy a small messenger bag to use for concerts and other events.