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Personalized Product Recommendations
I was disappointed in this process. I looked online and found these shoes in the size I needed. When I received my order instead of the 1 I ordered I received a 10. I immediately called the service line and the lady was very helpful and very nice. The problem came when she told me there were no 1s left. I had to settle for a 13 which fits my daughter but will only fit for a few months and probably not work come next spring. I was sad that I was sent the wrong size and that the size I ordered was gone by the time I received the shoe.
Great shoes, look exactly as pictured! Would recommend
Leaves our warehouse in 1 business day *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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