I bought this bag back in July for my trip to Europe in September. I just came back from my trip and I am very sad to report that the very first time that I went out and used the bag I got a HUGE denim stain on the bag. The jeans that I wore was not brand new so I have no idea why this happened and now I was left with an ugly, stained 900 dollar bag. Does Overstock offer any kind of warranty? Is there any way I could get a replacement on this bag?
ITEM#: 14491968This bowler bag by Burberry is styled with the classic Haymarket check and the Equestrian Knight detail. Accented by delicious chocolate leather trim and small plum suede panels, this double-handled bowler bag features one-of-a-kind chic style.
- Color options: Beige/ chocolate/ plum
- Style: Bowler bag
- Construction: PVC with leather and suede trim
- Model: 3832112
- Exterior: Haymarket check pattern with Equestrian Knight detail, chocolate leather trim, small plum suede side panels
- Entry: Zip-top closure
- Hardware: Goldtone
- Lining: Plum-colored canvas
- Handles: Double rolled handles
- Adjustable/ removable shoulder strap
- Includes logo sleeper bag
- Made in Italy
- 8.25 inches high x 12.5 inches wide x 6.5 inches deep
- Drop: 4 inches
- Shoulder strap drop: 21 inches fully extended
NOTE: Bag may NOT be returned if the red security tag is removed
All measurements are approximate.
|Main Closure Type||Zipper|
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I buy a lot online and I usually don't write reviews unless the product is really good or really bad and unfortunatelly this is one of the cases where the product is really bad. This is my first Burberry bag and probably the last, unless someone just decides to give it to me for free because no one likes to spend almost a 1.000 dollars to use the product ONCE. Yes, you read it right, I just used this bag ONCE! I bought the bag in July and put away to use it on my trip to Europe in September, first let me say that the bag is pretty but nothing out of this world and for the money you can buy 2 or 3 prettier and much better bags. The opening of the bag is really, really small and you strugle to find anything inside, there are no protective feet (you'd think in this price range you'd get everything) and worse of all, the material this bag is made of will such stains from places you never thought would be possible. The VERY FIRST TIME I used this bag, at the end of the day I noticed Denin stains all over it, I tried to clean with a Tide pen, clorox, just water and soap and not even a little bit of the stain came off, when I got home I researched and found out this is a common problem with Burberry bags and used all the products suggested by the other unlucky girls, from baby wipes to oxy clean and nothing, all the stains are still there. I contacted Customer Service that was very kind and helpful as always (I am not mad at Overstock, this store has the best customer service I ever had to deal with and I will remain a customer) and of course the returned period of 30 days is over and there is no warranty on the bag, so all I can do now is learn with my own mistakes, carry a 1.000 dollar bag that looks like crap and warn other people DO NOT BUY THIS BAG unless you know you will not used it with Denim or any other fabric that will stain it (By the way, the pair of jeans that I used was not new by any means and did not stain any of my other purses).Read More
Questions & Answers
Hello samohio, Thank you for your inquiry; you will be contacted by Customer Care.
1. Do you have images for the inside 2. I know it would be 10% off today but any chance overall the price is going to drop on this item?
Thank you for your interest. No, there are no images for the inside of this bag. We do not have access to information as to when the price on this item will lower. Please feel free to contact us again with any further questions.
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