The one I received was defective. The disc drive would not open. I looked up solutions online (because we really wanted to play it, not send it back and wait for another one) and found a way to get it to open by gently pushing in and up on it as it was trying to open. This works, but it still gets stuck sometimes and it is difficult to do this just right. Based on my Internet search for this probelm, it seems like this is a common problem for the XBox 360. Overstock.com would have, of course, refunded my money or exchanged the product for another one, but we really didn't want to wait for the shipping. So we decided to keep this one since we can get it open. I did save money buying a refurbished product, but my recommendation would be to spend a little more for a new one and take good care of it. If you do decide to go with a refurbished one, you can at least have the comfort of knowing that overstock.com guarantees their products and will refund your money or send you a 'new' one if you get a defective one.