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The Civility Solution: What to Do When People Are Rude (Paperback)

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ITEM# 11977560
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    ITEM#: 11977560

    DR. P.M. FORNI is an award-winning professor of Italian Literature at Johns Hopkins University, where in 2000 he founded The Civility Initiative. He has lectured at NASA, and universities and medical institutions around the country. He is the author of Choosing Civility: The Twenty-five Rules of Considerate Conduct. His work has been featured in The New York Times,the Washington Post, and the London Times, and he has appeared on NPRand Oprah.

    Many of us find ourselves confronted with rudeness every day and don't know how to respond. P.M. Forni, the author of the acclaimedChoosing Civility, has the answer. In The Civility Solution, he provides more than one hundred different situations, and shows us how to break the rudeness cycle. How would you respond to the following?


    …A salesperson ignores your requests


    …A fellow driver gives you the infamous "finger"


    …Your child's playmate misbehaves


    …Your boss publicly reprimands you


    P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.

    Specs

    ISBN 9780312369644
    Genre REFERENCE / Etiquette
    Format Paperback
    Pages 166
    Publisher Date 2009-09-01 00:00:00.0
    Publisher Griffin
    Copyright Year 2008
    Height 7.75 in
    Wdth 5.25 in
    Thickness 0.5 in
    Unit weight 0.35 lb
    Language English
    Subtitle What to Do When People Are Rude
    Audience General/trade
    Authors Forni, P. M.
    Country of Origin United States

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