Raving Fans: A Revolutionary Approach to Customer Service (CD-Audio)
 
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Raving Fans: A Revolutionary Approach to Customer Service (CD-Audio)

Volume 2
Today $13.23
Item #: 2397695
Moderate Sellout Risk
    Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a......more

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Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.


From the Cassette edition.

Author:
Blanchard, Kenneth
Genre:
BUSINESS & ECONOMICS / General
Audience:
General/trade
Edition Detail:
Abridged
Format:
CD-Audio
Language:
English
Publisher:
Random House
Publish Date:
01/01/2004
Copyright Year:
2004
ISBN:
9780739309537
Height:
5.5 in
Wdth:
4.75 in
Thickness:
0.5 in
Unit weight:
0.25 lb
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