Raving Fans: A Revolutionary Approach to Customer Service (CD-Audio)

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    Raving Fans: A Revolutionary Approach to Customer Service (CD-Audio)
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    Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a...

    Details

    ITEM#: 2397695

    Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.

    Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

    The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.


    From the Cassette edition.
    Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

    America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

    Specs

    ISBN 9780739309537
    Genre BUSINESS & ECONOMICS / General
    Format CD-Audio
    Publisher Date 2004-01-01 00:00:00.0
    Publisher Random House
    Copyright Year 2004
    Height 5.5 in
    Wdth 4.75 in
    Thickness 0.5 in
    Unit weight 0.25 lb
    Language English
    Subtitle A Revolutionary Approach to Customer Service
    Volume Number 2
    Edition Detail Abridged
    Audience General/trade
    Authors Blanchard, Kenneth

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