Apr 30, 2012
otombil
from Fairfax, VA,
Rating:3.0
I usually have good experiences buying items over the internet. I have used overstock.com a few times in the past and have been quite pleased with the cost, quality, and speed of delivery of the items I purchased. This time was an exception. I shopped all over the internet for the Sims3 Pets Limited Edition expansion pack to give my daughter as a Christmas gift. Overstock.com said they had it for by for the best price available. I was extremely disappointed when I received my order to find it was the regular edition. When I tried to exchange it, overstock no longer had the limited edition or regular edition available anymore. They gladly refunded my money and issued me a credit which I have yet to use. So "A" for customer service, "D" for product fulfillment. I will probably use this site again in the future but not for such a specific item and not for a gift.
- How did the image on site compare with the actual product? No, I received the regular version rather than the limited edition.
- How accurate was the on site description of the product? It was not accurate. The product I received was the regular version not the limited edition.
- Please tell us about the quality of the product. n/a