The product itself is good. What was not so good was the fact that it took three full weeks to be delivered; the tracking number originally given to me was inaccurate; only when I called for the third time did a customer service rep explain that media (books, music, etc.) required more time to be delivered because it came from a "third party" provider; another item I ordered four days later came two full weeks before this one did. Confusing system.

Unless you know absolutely nothing about MS Office, this book will not help you. I thought it would be more informative and give beginner information as well as more advanced tips. Only very beginner information in this book. I think I am the dummy for purchasing.