Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People (Hardcover)
 
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Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People (Hardcover)

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Item #: 15305683
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    Lead Your Business the Starbucks Way

    Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.

    One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordina......more

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Lead Your Business the Starbucks Way

Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices.

Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.

In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry:

  • Savor and Elevate
  • Love to Be Loved
  • Reach for Common Ground
  • Mobilize the Connection
  • Cherish and Challenge Your Legacy

Leading the Starbucks Way is a penetrating look at the inner workings of one of today’s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book--from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.

In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.

Praise for Leading the Starbucks Way

“Michelli shows us how a small Seattle-based chain of coffee shops becam...

Joseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. One of today’s leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year.

Author:
Michelli, Joseph A.
Genre:
BUSINESS & ECONOMICS / Leadership
Audience:
Professional and scholarly
Format:
Hardcover
Pages:
286
Language:
English
Publisher:
McGraw-Hill
Publish Date:
09/03/2013
Copyright Year:
2014
ISBN:
9780071801256
Height:
8.5 in
Wdth:
5.75 in
Thickness:
1.0 in
Unit weight:
1.05 lb
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