ITIL for Dummies (Paperback)

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    ITIL for Dummies (Paperback)
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    ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive ...

    Details

    ITEM#: 14027111

    Peter Farenden is an IT service management consultant trainer and an ITIL examiner, with over 30 years of experience spanning IT management, business analysis and project management. Peter has been specialising in service management training and consultancy for the last 10 years.
    ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.
    • Understanding how ITIL can help you
    • Getting to grips with ITIL processes and the service lifecycle
    • Implementing ITIL into your day to day work
    • Learn key skills in planning and carrying out design and implementation projects

    Specs

    ISBN 9781119950134
    Genre BUSINESS & ECONOMICS / Information Management
    Format Paperback
    Pages 370
    Publisher Date 2012-05-01 00:00:00.0
    Publisher For Dummies
    Copyright Year 2012
    Height 9.25 in
    Wdth 7.5 in
    Thickness 1.0 in
    Unit weight 1.6 lb
    Language English
    Series Name For Dummies
    Audience General/trade
    Authors Farenden, Peter

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