Employees First, Customers Second: Turning Conventional Management Upside Down (Hardcover)

The Rewards Program that Pays for Itself
  • EARN 5 to 40%
    Earn 5% in Club O Rewards on every order & up to 40% on select items.
  • FREE SHIPPING Every Order, Every Day*
    No matter how big or small, your order always ships for free.
  • VIP ACCESS
    Dedicated customer service and early access to exclusive deals.
  • RISK FREE
    Club O pays for itself, or we make up the difference
Today: $21.32
Moderate Sellout Risk
ITEM# 12255568
  • Delivery Estimate

    Select a Product Option to view shipping

    • Product Alerts

      Stay in the know! Choose which alerts you’d like to receive on this product.

    Employees First, Customers Second: Turning Conventional Management Upside Down (Hardcover)
    CHOOSE A LIST
    • Wishlists
    • Save for Later

    "Rumor is that Vineet Nayar has invented a whole new way of configuring and managing an enterprise. I think there's more than a grain of truth to that. I'm on the verge of the verge of declaring that Mr. Nayar could be the next Peter Drucker." Author o...

    Details

    ITEM#: 12255568

    Vineet Nayar is the CEO of HCL Technologies Ltd., India’s leading global IT Services Company. Fortune called his leadership style ?The World’s Most Modern Management,” and the London Business School labeled him ?the leader of organizational innovation.” IDC recognized him as having ?the most cohesive and articulate vision” in the IT services sector.
    "Rumor is that Vineet Nayar has invented a whole new way of configuring and managing an enterprise. I think there's more than a grain of truth to that. I'm on the verge of the verge of declaring that Mr. Nayar could be the next Peter Drucker." Author of In Search of Excellence

    "Employees are the heart and soul of every company. Vineet Nayar's book tells the story of how management can step out of the way to let employees lead---and to let engagement and productivity soar." CEO, Zappos.com

    "By putting employees first and leveraging the power of social technology, Nayar and his colleagues have created an organization that encourages extraordinary contribution from everyone, every day. If you doubt that it's possible to turn the pyramid upside down---or wonder whether it's really necessary---I urge you to read this thoughtful and timely book!"

    Visiting Professor of Strategic and International Management, London Business School, and author of The Future of Management

    "Vineet Nayar has a revolutionary idea---that business relationships are personal relationships, and that a successful company will understand and integrate that philosophy. Nayar's notions of trust, transparency, and the romance of tomorrow' will rejuvenate the corporate soul." CEO, MTV

    "Vineet Nayar's new book describes his innovative and practical approach to kindling a fire in employees and moving the social energy of an organization forward. With the methods described in this book, Nayar enabled his Generation Y transformers' to realize their potential faster, increased the capacity of the organization to create value for its customers, and built his company into a world leader." Coauthor of Execution: The Discipline of Getting Things Done

    "This book offers an abundance of advice for business leaders looking to transform their organizations by changing the culture. Nayar's lesson---that even a revolution' in corporate culture is really just a series of small, achievable steps---will be invaluable for both the new manager and the accomplished business leader." Group Chairman, Li & Fung Group

    When Vineet Nayar took the helm of HCL Technologies (HCLT) in 2005, the company's legacy of success was threatened by global shifts in the IT services market that left HCLT struggling to keep up with its bigger the rivals. Five years later, the company had become one of the fastest-growing IT services partners on the planet, world renowned for its radical management practices.

    What did HCLT do to effect such a transformation? As Nayar describes it in this refreshing first-person narrative, the secret to the company's success was to put employees first---especially those working in the "value zone," described as the interface between the customer and HCLT. To do so, the company did not institute any employee-satisfaction programs, understake any massive restructurengs, or pursue any major technology initiatives. Instead, it employed a number of relatively simple catalysts that produced big (and often unexpected) results.

    Nayar candidly admits that he did not have a grand plan when he started out, and that these phases became clear to him only after the transformation, but argues that any of these ideas and practices---"the world's most modern management," according to Fortune---may be successfully adopted by any company in any industry anywhere in the world, with similar results.

    Specs

    ISBN 9781422139066
    Genre BUSINESS & ECONOMICS / Management
    Format Hardcover
    Pages 198
    Publisher Date 2010-06-08 00:00:00.0
    Publisher Harvard Business School Pr
    Copyright Year 2010
    Height 8.5 in
    Wdth 5.75 in
    Thickness 0.75 in
    Unit weight 0.8 lb
    Language English
    Subtitle Turning Conventional Management Upside Down
    Audience General/trade
    Authors Nayar, Vineet

    Product Reviews

    Questions & Answers

    Yay! Be the first to ask a question about this product.
    Get your product questions answered right here.
    Guidelines

    Shopping Tips & Inspiration

    Shipping & Returns

    Shipping:

    This item will be delivered to you via USPS Trackable Media Mail or UPS Mail Innovations and will take from 2 days to 3 weeks from the time the item leaves our warehouse. *

    Standard Return Policy:

    Items must be returned in new or unused condition and contain all original materials included with the shipment. More Details

    FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.

    * For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.

    ** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.