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"We have all encountered angry people and each of us has, at times, felt angry. But today, anger seems to have become a more pervasive and sometimes violent presence in our lives...Kevin Fauteux presents proven strategies and practical techniques to defuse angry and potentially violent people. `Defusing Angry People` teaches readers the ways to manage combustible situations such as calming a verbally abusive person, not being intimidated by a bully, handling a serious threat and protecting one`s self from volatile encounters..."--P. [4] of cover.
Portions copyright 2005 Muze Inc. All rights reserved.
This book was very helpful in helping me understand a little bit about the root causes of the anger some people carry every day. I'm accomplished academic, but am stupid about people. I've learned to never trust my first impressions. I don't have that gift. This book helped me to look beyond the situation and try to give the other person the control they need. I'm still relying on what I've learned from books such as this. I was born without whatever sense others seem to have been given, but understanding that the issue may not be obvious has helped me.
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