“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” — From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” — Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: • Prepare for high-stakes situations• Transform anger and hurt feelings into powerful dialogue• Make it safe to talk about almost anything • Be persuasive, not abrasive
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