Be Our Guest: Perfecting the Art of Customer Service (Hardcover)
 
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Be Our Guest: Perfecting the Art of Customer Service (Hardcover)

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Item #: 13440249
    Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping profes......more

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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.

Genre:
BUSINESS & ECONOMICS / Customer Relations
Audience:
General/trade
Edition Detail:
Revised, Updated
Format:
Hardcover
Pages:
208
Language:
English
Publisher:
Disney Editions
Publish Date:
11/08/2011
Copyright Year:
2011
ISBN:
9781423145844
Height:
9.0 in
Wdth:
6.0 in
Thickness:
0.75 in
Unit weight:
0.98 lb
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  • Easy Read

    Easy to read and incorporate into your own "customer service" experiences for both internal & external customers.

    • How did the image on site compare with the actual product? Exact
    • How accurate was the on site description of the product? Exact
    • Please tell us about the quality of the product. good book. easy to read.
    • Would you recommend this to a friend? Yes
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