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A Guide to Computer User Support for Help Desk and Support Specialists (Paperback)
Edition 5
Today
$106.97
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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse`s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful gu......more
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse`s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client`s specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
- Author:
- Beisse, Fred
- ISBN:
- 9781133187820
- Format:
- Other
- Pages:
- 670
- Publish Date:
- 03/26/2012
- Publisher:
- Course Technology PTR
- Language:
- English
Portions copyright 2005 Muze Inc. All rights reserved.
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