A Guide to Computer User Support for Help Desk & Support Specialists
 
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A Guide to Computer User Support for Help Desk & Support Specialists

Edition 5
Today $127.38
Item #: 13868096
Moderate Sellout Risk
    Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful gu......more

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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Author:
Beisse, Fred
Genre:
COMPUTERS / Reference
Audience:
Adult education
Edition:
5
Pages:
670
Language:
English
Publisher:
Course Technology Ptr
Publish Date:
03/26/2012
Copyright Year:
2013
ISBN:
9781133187820
Height:
9.0 in
Wdth:
7.25 in
Thickness:
1.25 in
Unit weight:
2.3 lb
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Item #: 13868096 A guide to computer user support for Help Desk & Support Specialists what is the ship to for this product? Thanks, Steve G. steve1g on Jul 29, 2013
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Hello steve1g. Thank you for your interest in the A Guide to Computer User Support for Help Desk & Support Specialists. The shipping time frame for this item is it leaves the warehouse within 1-4 business days, and you should receive it within 2-15 business days. I hope this helps, and thanks for shopping with us. overstockcustomercare1 on Aug 5, 2013
 
 

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