Item #: 13868096 A guide to computer user support for Help Desk & Support Specialists what is the ship to for this product? Thanks, Steve G.
A Guide to Computer User Support for Help Desk & Support Specialists
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful gu...
ITEM#: 13868096Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
|Genre||COMPUTERS / Reference|
|Publisher Date||2012-03-26 00:00:00.0|
|Publisher||Course Technology Ptr|
|Unit weight||2.3 lb|
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Hello steve1g. Thank you for your interest in the A Guide to Computer User Support for Help Desk & Support Specialists. The shipping time frame for this item is it leaves the warehouse within 1-4 business days, and you should receive it within 2-15 business days. I hope this helps, and thanks for shopping with us.
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