A Guide to Computer User Support for Help Desk & Support Specialists

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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful gu...

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ITEM#: 13868096

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Specs

ISBN 9781133187820
Genre COMPUTERS / Reference
Pages 670
Publisher Date 2012-03-26 00:00:00.0
Publisher Course Technology Ptr
Copyright Year 2013
Height 9.0 in
Wdth 7.25 in
Thickness 1.25 in
Unit weight 2.3 lb
Language English
Edition Number 5
Audience College/higher education
Authors Beisse, Fred

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  • Item #: 13868096 A guide to computer user support for Help Desk & Support Specialists what is the ship to for this product? Thanks, Steve G.

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