Customer service was excellent when I had to return my initial order because the flat sheet had an unraveling of the material. However, they promptly sent out a new order even before I returned the damaged one. Very much enjoy the warmth and softness of these sheets. I want to snuggle in. These sheets had minimal piling in the dryer, much less than the flannel sheets I was using. Gave 4 stars because the quality control dept definitely should have seen the unraveling of this product before packaging, otherwise, I am quite satisfied with the product and service received.
A friend told me fleece sheets were comfortable. I was worried they would be too warm as my husband is a very warm blooded person. But to my amazement he loves them as much as I do. They really make it hard to get out of bed, but also make it very enticing to get back into. They are all I have had on my bed since getting them and I do not intend to have anything but these for as long as they make them. These are not like T-shirt fleece, these sheets are fluffy. They have a high pile to them almost like a fuzzy blanket, which sounds like it would be too warm, but they are awesome.
The first order of sheets came with what looked like grease marks from what I assume was the folding machine that helped package them. So I sent them back and was assured that the next set would be fine, but they were not. The next set did not have grease marks on them and I thought they looked OK at first glance so I washed them. When I went to put them on my bed I discovered a hole the size of my index finger in the bottom sheet with runners in several directions. Of course I was frustrated but decided to just sew it up and live with it. I didn't bother trying a third time as by the time any other sheet would arrive the weather would be too warm to use them. I think all of the sheets must be seconds. Won't buy here again:((
Sheets were not what I would call Microplush. They were very light weight, the micro fabric was long and you could just about see through the sheets. They were stretchy and did not fit the bed very well. The fitted sheet was deep enough pocketed to fit but would sag after being slept on. The whole set was very disappointing from other microplush sheet sets we have purchased, both for kingsize and queensize beds. Would not purchase another set or would not recommend to my friends.