I received my pillows within a few days after placing the order. As the website states the pillows had an awful odor when first taken out of the plastic. I was immediately worried that the smell won't go away but after airing them out for a few hours, there was no smell at all. These pillows are really great...I admit I would have liked a little more filling but they are definitely adequate and comfortable. As for the 'crunchy pillow' issue, this is hardly even noticeable and teh feathers do not poke out of the covering. Overall this pillow is a great buy for the price and I would definitely recommend it to all my friends.
I really have nothing to compare the pillows too, so I would give them the above rating based on my expectations. They were overstuffed for my liking, which is not a problem but a bit of a hassel. I have to open up, remove tiny feathers and get out and set up my sewing machine to re-sew shut. But, service was excellent and it's not the pillows faults. It's my pickyness.