Seemed tooo firm when arrived but after a couple of nights of sleeping on it (I know you're supposed to wait and probably would've happened regardless of being slept on), it was comfortable. I'd gotten it for my son because he loves mine but it is too high (he's not even 2 yet) so I just traded with him. Also, id rather him have my aired out, worn in one hoping some of the toxicity of the poly has somehow dissipated. Wishful thinking, I'm sure :) point: good pillow, but not recommended for a child at all.
The washable cover is a nice touch. Very soft. Pillow itself is a bit firm for my taste, but my child loves it. Be careful pulling the cover off & on. I love the Kittrich 8" mattress more, but ultimately glad I bought the matching pillow.