The quality of the pillow, both inside and out was fantastic. This was advertised as Medium Firm. It was not firm enough. We needed a much firmer pillow so it was returned. We have had Eddie Bauer pillows in the past and loved them. We will keep looking.
I purchased this pillow to replace a 7-year-old feather pillow that's not as firm as it used to be. The description says this pillow is Medium-Firm. Unfortunately it is neither Medium or Firm. It's medium-soft at best. The quality is good and everything else about it is great but it is very soft.