I love this pillow. I hate that I have to shake it every morning in an effort to get it back into shape, but I can deal with that. I had neck surgery (dislocated disks in my neck, OUCH), and still have some occasional pain. I have been searching for the perfect pillow, and have purchased pillows in every price range. Well .. despite this pillow's lumpiness in the mornings, I have absolutely no neck pain when I use it! I'm thrilled. I'll keep shaking out in the morning.