I expected a memory-foamish texture. This is pure hard foam, the gel does not distinguish itself from a standard foam topper. Lesson learned. I paid consistent with a memory foam topper so I don't feel the price was fair. If you like hard and non-body forming, this is for you and probably worth every penny in that case. If you are looking for comfy, stick to the memory foam descriptions. hope this helps.
We purchased this for my daughter's dorm room. She says it is fine, but we don't understand the "gel" part. It's basically a typical egg crate topper, with fancy cut outs. The price was good, but we were expecting more than a fancy egg crate.
I have slept so much better since using this Gel Topper. I wake up with much less back pain. I should mention that I have an older 2" foam pad that I still use under the gel foam topper. I was waking up numerous times during the night, now only once or twice to use the bathroom. I had no problems with any smells as others have mentioned.
The customer service was good, no problem there, but I purchased a 3 in foam topper its 2 in, the customer service guy said to let it sit for a few day because it had been compressed in the box, I did and it was still 2 in, I paid for a 3 in $*** dollars, the 2 in at the time was only $***. Didn't mail back because the shipping was going to be too much and it would be a lot of trouble for me. I didn't get the gel gel part either.
I bought this one at the beginning of September 2014. The package is pretty horrible. Quite loose. When I first open the package, and found the topper is just wrapped in some random plastic bag. I was surprised!!! This doesn't look authenticity already. But anyway, I can just give it a try. After I opened it, I realized it's not really exactly 3-inch thick. And this thing look just like foam. I don't know how the gel foam is described on the website. But anyhow, I still gave it a try. So I place the topper on my mattress for couple hours (at least 8 hours) before I sleep on it. Couple bad things: First, the size doesn't really fit my TwinXL mattress. It's a big longer and a bit narrower than my mattres. I was like whatever. Just give it a try. Maybe I feel good if I sleep on it. After about 3 weeks, there is already a hole (not deep) but you definitely will not want this one for long term. So I decided to return this item. I just get the return requested and will ship it back soon.. Definitely don't buy this item. After ship this back, I will buy another from this website and see if any item has a better quality.