I was so disappointed in this pillow. I've been wanting a memory foam pillow for years because many of my family members have been so happy with theirs. It looked good when I opened it but it is SOOO hard and heavy. It was like placing your head on a rock. My boys tried them (I bought two) and couldn't begin to sleep on them. I will never buy a memory foam pillow again.
The supportiveness of the memory foam and the shape of the pillow are great. I notice less neck pain/discomfort in the morning than I used to with a much softer "contour"-type memory foam pillow (let alone a conventional pillow). My only complaint is that the pillow is a little high for me--I'm 5'6", on the broad-shouldered side for a woman, sleep mostly on my side/back, and have to strain a little bit to get my head up on the pillow at the beginning of the night (and slide off it for a while thereafter). If it were a little flatter, like by an inch, it would be perfect.