These are really nice pillows but they are not for the average person. They are stuffed too full and, consequently, your head and neck are at such extreme positions that just about anyone who has a normal spine will be hurting the next day. I suppose the only solution is to rip apart the seam and take out a lot of stuffing.
It's hard to say ho I feel about these pillows. I was sleeping on some very firm pillows, so these will take some getting used to. They're bigger and puffier than my old pillows. They are very comfortable, but I still crawl over to my old pillows sometimes. Maybe I'll have to wean myself off of them. I'm not sorry I bought these. They do support my head; I don't feel like I'm sleeping on the mattress. So far, they bounce back in shape with fluffing.