These pillows are soft and nice. But I was hoping they would be a little more supportive. My head sinks in a bit too much for my comfort and it doesn't provide much support for my neck. However, my daughter thinks they're perfect so I think it mostly depends on your sleep position.
If you want something completely 50/50 when it comes to firm/soft, this is great. I really like them,but I gave them a 4 cuz I thought they'd be the exact same ones at the Best Western I go to, but they aren't. These aren't as firm but still nice.