i purchased the beautyrest model SCMP 2.11 (queen) from overstock about three months ago and the one side has stopped working. the lights continue to flash and i am unable to switch off (without unplugging). i have mislaid the directions. i know you divulge the manufacturer - where can i get a copy of the directions ?
ITEM#: 14027869This heated mattress pad from Beautyrest offers secure technology that embeds flexible wires into the quilted cotton top. With one controller and five temperature settings, this soft mattress pad will allow you to sleep in warmth and comfort.
- Shell materials: 60-percent cotton/40-percent polyester
- Fill materials: 100-percent polyester
- Pocket depth: 15 inches
- Thread count: 200
- Waterproof: No
- Fitted skirt
- Five-setting temperature control
- 10-hour automatic shut off
- One controller
- Care instructions: Machine washable
- Dimensions: 54 inches wide x 75 inches long
|Manufacturer Warranty||5 year Manufacturer|
|Auto Shut Off||Yes|
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I've only had my mattress pad for a week or two, but it's even better than the ones I had when first introduced to bed-warmers some 35-40 years ago. The only slight drawback would be that the buttons are hard to feel in a dark bedroom, but that's nothing compared to my satisfaction with the product.Read More
The first Beautyrest Heated Mattress Pad worked very well - for a week I did receive a replacement in a matter of days. The pad now works great! We have cold winter nights in Utah. We are able to turn the furnace down low and stay warm and cozy. We enjoy it more than an electric blanket because the pad does not move around at night like the blanket. The Beautyrest Heated Mattress Pad is a great buy! I would recommend it to anyone who wants to keep toasty on cold nights.Read More
It is a basic mattress heater. Serves the purpose. Good price.Read More
It is so nice to get in bed on those cold nights and have your bed warm when you lay down. It is so much better than an electric blanket on top that smothers me. This is my second Beautyrest mattress pad for another bed in my home. The mattress pad has 10 different heat settings. Nice to turn it high about 15 minutes before getting in bed and enjoy the very warm bed. Then turn the setting to what is comfortable for you through the night. I would recommend the Beautyrest mattress pad to everyone I know.Read More
There is nothing better than crawling into fresh warm sheets from the clothesline. Quality is great and the controller has a "preheat" button. I turn on the pad 1 hr. before bed and then turn it down to setting "off,1 or 2" depending on the expected nighttime temperatures. I have elec. mattress pads on all 4 beds and this one is definitely the best. As a bonus, the price was great too!!Read More
I discovered electric heated electric mattress pads some years ago. They are a great help to the osteoarthritis in my spine. Just bought a new smaller mattress so needed a new smaller heated mattress pad. This one will preheat my mattress. When I crawl in and lie on my back it is with an "ahhh." Also I can sleep with light blankets on top which is what I prefer. I might add that my dog also likes the mattress pad but doesn't say "ahhh.' Her sound is more a little groan of pleasure. We both say "top drawer!"Read More
I bought this heated mattress pad for my mother. It was great while it worked. Nice heat, made bedtime very comfortable and something to look forward to. Then it stopped working. She returned it to Overstock, and they sent out a new one--great customer service. Then it stopped working again. When she called, she was referred to the manufacturer (BeautyRest). They were rude and unhelpful. They grilled her. "Why is it not working? Do you know how to plug something in?" When told that yes, she knows "how to plug something in" and "no, we don't know WHY it isn't working, that is why we are calling, the representative said, "Well, I am going to hang up on you because I can't help you." And he did. I'll get the recording and post it online, as it rivals the recent Comcast "unbelievable customer service call" that people wouldn't believe if they did not hear it. Anyway, I ordered another brand, Restonic, which is low voltage and has the plugs at the head of the bed. Hopefully we won't have problems with that one. Fingers crossed. And Overstock, to their credit, has issued me credit for the original order. Good customer service, as it should be.Read More
I have searched for a heated mattress pad for more than 2 years. Finally found one that met my requirements. You can always trust Beautyrest for top quality products.Read More
Have been keeping the thermostat low but love a toasty bed and this mattress pad does not disappoint. I also appreciate that it is a low EMF (electromagnetic frequency) product. The only reason for 4 stars, instead of 5 is that it takes a whole hour to preheat / heat up. You just need to set a nightly alarm / reminder. It is generously sized - I had no problem fitting it on a deep mattress.Read More
I've owned several heated mattress pads, and I highly recommend them. This one is just fine and a good value.Read More
Questions & Answers
Thank you for contacting us irunser. For the troubleshooting procedure, all you have to do is unplug the controllers from the product, keep them unplugged for 30 minutes, then plug them back in. Once you do this, please note which side of the blanket the controller is giving you an error message on. Unplug the controllers from the mattress pad again, switch the controllers around, and plug them in. Again, make note of what side the controller is giving the error message on. This is what you want to look for: -if one controller is giving you an error message regardless of what side it is plugged into, you have a defective controller, which will need to be replaced. -if both controllers are giving you an error message for the same side of the mattress pad, the pad itself is defective and needs to be replaced. I hope this is helpful. Please let us know if you have any further questions.
What is the warranty and where is it made?
Thank you for your inquiry of the Beautyrest Heated Mattress Pad. We are unable to disclose the manufacturer of some of our products or where it is made; however, Overstock.com stands behind every product we sell. It does come with a 5 year manufacturer warranty. I hope this answer helps you.
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