I just received these pillows in the mail yesterday. When they arrived, the box was smaller than I expected, and when I opened it I saw that the pillows had been smushed down. That was okay. I took them out, shook them a little to get the inside a little better dispersed, fluffed them, and then let them sit for a few hours. Mine personally didn't have a smell to them, thankfully, but I know some people experience that. It only goes away after a day of airing out. As my pillows sat there on the kitchen table, they began to fluff up a little more. I used them last night for the first time and I was surprised. When you lie your head down, you sink right into it, but it isn't the softest pillow. I would place it as a medium support. When I woke up, the pillow was a little smashed, but I did a quick ten-second fluff and it was back to its shape! You won't be disappointed in these pillows, I assure you. They are a great value and feel amazing!